Power is the credit currency used across Neural4D to run generation tasks. Each task deducts a set amount of Power from your balance when it is submitted. This page explains what happens to that Power if the task does not complete successfully.
A generation is considered failed when the system returns an error status and produces no usable output file. This typically occurs due to a server-side fault, a processing timeout on our infrastructure, or an unexpected system error during the generation pipeline.
Generations that complete and return a model file are considered successful. Dissatisfaction with the visual result of a completed model does not qualify as a failure for refund purposes.
| Server-side failure | Yes. If the generation fails due to an error on our end, the Power deducted for that task is refunded to your account automatically. You do not need to contact support. |
| User-cancelled task | If you cancel a task after it has begun processing, Power is not refunded. Cancellation interrupts an active computation that has already consumed resources. |
| Unsatisfactory result | If the generation completes and a model is returned, the Power used is not refunded. We recommend using the refinement tools in Neural4D Studio to adjust the output, or submitting a new generation with a revised prompt. |
Your Power balance is visible in Neural4D Studio under your account profile. Refunds from failed tasks are applied within a few minutes of the failure being logged. If your balance does not update after a confirmed server-side failure, contact us through the Feedback page.
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